We aim to process and ship all orders within 1 to 2 business days upon receipt of payment.
What shipping methods do you use, and what is the cost?
$8.95 Flat Rate Shipping through Canada Post Expedited Parcel. Transit time is typically 2-8 business days. Please allow 1 to 2 business days for processing prior to shipping.
$8.95 Flat Rate Shipping through Canada Post Tracked Packet USA. Transit time is typically 2-8 business days (this does not include time spent in customs). Please allow 1 to 2 business days for processing prior to shipping.
Rush shipping is available at an additional cost. We typically use Canada Post Xpresspost. Transit time is typically 2-4 business days for Canadian and US orders (not including time spent in customs for US orders). Please allow 1 to 2 business days for processing prior to shipping.
*Please note if you are wanting your item engraved, processing times may be longer. We want to make sure your are absolutely happy with your personalized product. Please see our Engraving Process section for more information
Will I receive confirmation once my order has been shipped, and can I track my order?
Yes, once your order has been shipped we will send you a confirmation email with your tracking number, and a link to track your order.
Click Here to track your order.
Can I pick up my order?
Yes, if you live in the lower mainland of British Columbia or if you are in the area and wish to pick up your order, you may certainly do so. Select the option to "pick up my order" and once your order has been confirmed we will be in touch with you to arrange a pick up time.
How long before my order arrives?
For orders within Canada it can take approximately 2-8 business days depending on your location.
For orders to the US it can take approximately 4-7 business days, orders may be held at the border increasing the number of days it will take for your package to arrive.
Do you ship internationally?
Yes, we do. We charge a flat rate of $40 for all international orders. Most of our International orders are shipped via Canada Post Tracked Packet International which includes tracking. For locations that Canada Post does not offer Tracked Packet International, we will contact you with regards to shipping method.
Shipping can take from 2 - 6 weeks depending on location (this does not include time spent in customs). Please allow extra delivery time for customs clearance. When shipping internationally, additional duties and taxes may apply and they are the responsibility of the purchaser.
Approximately 8-12 business days for Australia
Approximately 7-12 business days for UK
Approximately 8-12 business days for Netherlands
**Please note we ship all our items DDU (delivered duty unpaid). All taxes, duties and custom fees are the responsibility of the recipient of the package. If you have any questions regarding what your estimated costs may be, please contact your local customs office for assistance regarding your local custom policies.
Sales tax for customers in Canada:
All purchases within Canada obtain a Goods and Services Tax (GST), of currently 5% on the purchase price of your gift and shipping costs. For deliveries to Newfoundland & Labrador, Ontario and New Brunswick, the Harmonized Sales (HST) of 13% is currently applicable, for Prince Edward Island HST is 14% and for Nova Scotia HST is 15%. For British Columbia a 12% tax applies (5% GST and 7% PST). Please note the taxes are applicable based on the address of the credit cardholder making the purchase.
Sales tax for customers in the U.S.A:
Sales tax for customers in the U.S.A:
Purchases made by customers in the U.S.A are not subject to any Canadian taxes. However they may be subject to duties, taxes or custom brokerage fees when they enter into the U.S.A from Canada. Any additional duties or taxes are the responsibility of the purchaser.
What is your return policy?
Please refer to "Returns & Exchanges" under the Policies category or Click Here.